Process design and documentation

Workforce solutions supplier

Process re-engineering

Conducted a review of branch processes to identify opportunities for increased productivity and efficiency across multiple locations.


New business processes were developed to streamline workflows, improve efficiency gains, establish consistency across multiple locations
and document core responsibilities to aid in training.
It was estimated that cost savings between
10 to 20% could be achieved by implementation
of new processes.


Medical indemnity insurer

Process design

Designed and documented new processes for all parts of the business including member services, claims and finance, during a period of intense
growth and change.


New processes supported the organisation growing from 10 to over 100 staff in the period of a few years.


Field crop, canola and pasture seed company

Process evaluation

Using a licensed process improvement methodology, iBean evaluated the inventory processes used by this client. Analysed performance across quality, business and customer variables and highlighted non-value added steps.


iBean provided a set of streamlined processes to remove inefficiencies and improve organisational productivity.