Data analysis
Financial management solutions
Tailored analytical solutions
Workforce solutions supplier
Review of corporate/regional structures and efficiency analysis
Performed a high level analysis of the existing corporate and regional structures to prepare for a new acquisition.
Outcome
The analysis highlighted opportunities for improvement including profit performance, product mix, operating costs and revenue per staff member.
Large call centre
Base line costing - preliminary investigation
Completed a fact-finding and scoping exercise to determine the work involved in calculating charge back rates. The client planned to implement activity based costing for their IT services. Indicative costs were required to feed into the budgeting process.
Outcome
iBean identified the resources required for the successful
completion of a Baseline Costing and Charge Back system for
the IT department. The final report included a recommended
approach, project requirements, deliverables, gap analysis and
project plan.
Medical indemnity insurer
Management information system
Compiled and developed a suite of management reports required across all business units, senior management and the Board. Developed month-end and live reporting database for ongoing use.
Outcome
The database provides regular and consistent reporting across all levels of the organisation.
System-generated customer communications
Developed and implemented standardised customer literature items within the core operating system. Items included standard letters and forms all with imbedded logic
Outcome
iBean increased accuracy of communication sent to members and significantly reduced administrative time spent creating literature items.
Data analysis to support government submissions
Extracted, analysed, validated and massaged policy and claim data into various formats to support government submission and industry working groups. iBean created the tools to extract and analyse the data across multiple time periods.
Outcome
Data submissions successfully supported government policy and legislation changes. Data extraction tools continue to be used regularly for ongoing submissions.